Last updated: March 10, 2026
This policy describes how I Power Repair handles situations where a customer has concerns about a service that was performed, including circumstances in which a refund or remediation may be appropriate.
We want every service visit to result in the problem being resolved correctly and the customer understanding what was done and why. When that does not happen — when a repair does not resolve the issue, or when the work does not meet the standard we described — we want to know about it and make it right.
We do not have a one-size-fits-all refund policy because electrical service work is not a product that can simply be returned. Each situation is different. We address concerns on a case-by-case basis with the goal of reaching a fair outcome.
A diagnostic visit covers the time and expertise of a technician to evaluate your electrical issue, identify its cause, and provide a written assessment. If we are unable to identify the cause of the issue during a diagnostic visit (which is uncommon but occasionally happens with intermittent problems), we will discuss next steps with you honestly and will not charge for a follow-up visit if additional investigation is needed to complete the diagnosis.
If a repair we performed does not resolve the issue it was intended to address, contact us and we will return to evaluate and resolve it at no additional charge, provided the issue is within the scope of what was repaired. This applies when:
This does not apply to different issues that arise after a repair, or to problems caused by factors outside the scope of the original work (for example, a different component failing after an unrelated repair was completed).
We ask for as much notice as possible if you need to cancel or reschedule a service visit. We do not charge cancellation fees for visits cancelled with at least 24 hours' notice. For same-day cancellations or no-shows where a technician has already traveled to your location, a trip fee may apply. We will communicate this clearly if it is applicable.
If you have a concern about a service you received, contact us as soon as possible:
Please describe the concern, the original service date, and what you have observed since the visit. We will respond promptly and work with you toward a resolution that is fair to both parties.
Refunds of service fees may be issued in cases where:
Refunds are not issued simply because an electrical problem turned out to be more complex than anticipated, or because a subsequent issue arose that was unrelated to our work.
For all service concerns and refund requests: